Process
Improvement
Organizational Office Hours
Gain valuable insights from an organizational effectiveness expert in the Office of Strategic Consulting. We offer office hours to faculty and staff at no cost. Request your no-commitment, no-cost consultation today.
The Challenge
Limited resources and a constant flow of new and changing demands can overwhelm your organization and put a strain on your employees, especially if roles, responsibilities, and workflows are not clearly defined. When systems start breaking down and errors occur, you are less prepared to adapt to new challenges and take advantage of new opportunities. Streamlining processes that are inefficient and eliminating those that don’t add value can free up the time and resources you need to do just that.
How We Can Help
We use proven continuous improvement methodologies, including Lean Six Sigma, Kaizen, and PDCA (Plan-Do-Check-Act), which we tailor to your needs.
We set you up for success from the beginning by working with you to clearly define the problem and project scope—and assemble the right project team.
We help you develop solutions that are scalable and measurable, so they can be continually evaluated and improved.
What You Can Expect
A typical process improvement engagement includes some or all of the activities below, based on your unit’s unique needs. We provide change management support and work with you to engage your key stakeholders throughout the process.
Process Improvement
project plan >
- Define the scope
and timeline - Determine key
deliverables
proiect team
selection >
- Identify process
owners & process
users/customers - Select subject
matter experts
assessment >
- Clearly define
the problem - Collect & analyze
data - Identify gaps or
pain points with
existing process - Perform root-cause
analysis
recommendations
& support >
- Establish a time
to check in on
improvements
and measure
results - Further refine
the process
(if needed)
control plan
to sustain the
improvements
What Our Clients Are Saying
Over a period of several years, growing demands on our shared resource continually outpaced our ability to invest in our infrastructure, resulting in inefficiency and frustration for our entire team. [The Office of Strategic Consulting] helped us to refine our approach to work as a whole; their guidance has not only improved our basic workflows, but has fostered a positive team culture that will carry us through challenges as they inevitably arise going forward.